Schedule an Estimate

Send the form, or call. Either way, say what the gate is doing and the visit is arranged from there.

Your Gate and the Problem

Text only: photos go by email once the form is sent.

Request received and on file.

The request did not go through. Call (734) 537-8764 instead.

What to Have Ready

None of this is required to send the form, but each item shortens the first call and helps the visit start in the right place.

The type of gate (swing or sliding, one leaf or two) and roughly how old it is.
What happens and when: every time, only in the cold, only after rain, only when a car passes through.
The make of the opener or the keypad, if a label on the housing shows it.
A working remote or the current entry code in hand, so the system can be tested.
Photos of the gate, the hinges or rollers, and the opener, ready to email.

Photos by Email

The form carries text only. After you send it, email photos or a short video to info@haisleygatesdoors.com with your name in the subject line, so they can be matched to the request. A wide shot of the whole gate and a close shot of the part that seems wrong are usually enough.

After the Form Is Sent

The request goes to the company with everything you wrote in it. The reply comes by the method you picked under “Best Way to Reach You,” and anything the form left unclear gets settled then.

Until then, leave a gate that is grinding, leaning or reversing on its own alone rather than forcing it. A gate that has to stay in use can usually be released and moved by hand.

Describing the Fault

Which details help most?

What the gate does and when it does it. “It stops halfway on cold mornings” or “it reverses every time a car pulls through” points at a cause far faster than “the gate is broken.” After that: whether it swings or slides, roughly how old it is, whether it has an opener, and anything that changed just before the trouble started, such as a storm, a power cut, a new remote or a bump from a car.

How do I describe a noise?

Say where it comes from and when. A squeal at the hinge side as the gate starts to swing is usually a dry or worn hinge. A grinding along the bottom of a slide gate is often a roller or the track. A hum or a click from the operator with no movement is an electrical or mechanical fault inside the opener. A rattle at the latch side, only in wind, is usually a latch or a stop that has loosened. A short phone video with the sound on is even better: email it after you send the form.

What if the gate is stuck open or closed right now?

Call rather than writing. If the gate is closed and you need it open, the opener’s manual release lets the gate move by hand on most operators; the owner’s manual shows where it is. Do not force a gate against its motor, and keep children and pets away from a gate that is moving on its own.